Call Center Cost Reduction That Actually Works

Gartner projected that conversational AI would reduce contact center labor costs by $80 billion in 2026, while self-service contacts can cost about $1.84 compared with $13.50 for an assisted contact, a roughly 7:1 gap (Ringly's call center cost analysis, Parloa's contact center cost methodology). That gap doesn't mean you should fire agents and install a […]